Returns & Refunds



I pride myself on looking after my customers, so please do not hesitate to contact me should you be dissatisfied with any item on your order.

  • Should you feel the need to return or would like to exchange any items, please contact us via phone or email.
  • Please send goods back in their original packaging, and that beads are still fully stranded etc.
  • Please return goods back to me within 14 days of receipt.
  • Once returned goods have been received, a refund or exchange will be made immediately.
  • Unfortunately I am not able to exchange or refund any earring findings due to hygiene.

Goods to be returned to;

The Village Bead Company Limited

5 Coventry Street


West Midlands


Tel: 01384 378830

Email; [email protected]